Last updated: October 15, 2026

Please review your product options, artwork and event requirements before ordering. For help, email support@printedbackdrop.com with your order number.

Custom printed products

Custom products are made to the size, design and options selected for your order. Once production begins, we do not accept change-of-mind returns for personalized items, customer-approved artwork or customer selection errors. This does not limit remedies for damaged, defective or incorrectly supplied goods, or rights required by applicable law.

Damaged, defective or incorrect orders

Inspect your delivery promptly. If an item arrives damaged, has a production defect or does not match the confirmed order, contact us as soon as possible with your order number, a description of the issue and clear photos of the item and packaging. Keep the item and packaging while we review the issue. We will assess the order and arrange an appropriate remedy, such as a replacement, reprint or refund, based on the problem and applicable rights.

Changes and cancellations

Contact us immediately to request a change or cancellation. We can only confirm a request after checking the production status. Changes or cancellations may no longer be possible after artwork work, purchasing or production has begun. We will explain any completed work or nonrecoverable costs before confirming the outcome.

Artwork and color

You are responsible for checking spelling, dimensions, artwork permissions and approved proofs. Colors on screens can differ from printed output. A proof, when included or selected, should be reviewed before approval. If you need a particular color match or have other critical requirements, contact us before ordering.

Non-custom items and return authorization

Contact support before returning any hardware or non-custom item. Eligibility depends on the item, condition and order circumstances. We will provide written instructions, the correct return address and any applicable shipping arrangements. Do not send returns to an unconfirmed address.

Refund processing

Approved refunds are normally issued to the original payment method. We will confirm the refund amount and any return requirements in writing. The time for a refund to appear depends on the payment provider and your bank. Shipping charges and return costs are assessed according to the reason for the return and applicable law.

Event dates and delivery

An event date entered with an order is a planning request unless we separately confirm a delivery commitment in writing. See our Shipping & Production page for the distinction between production time and carrier transit time.