Overview
At Printedbackdrop, we strive to ensure your most satisfaction with every purchase you make. We understand that sometimes situations arise where you may need to return a product or seek a refund. Our Refund and Returns Policy is designed to make this process as smooth and straightforward as possible.
Returns
If you wish to return a product for any reason, please follow these guidelines:
- Contact our Customer Support Team within 14 days of receiving your order to initiate the return process.
- The product must be unused, in its original packaging, and in the same condition as you received it.
- You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
Once we receive the returned item and verify its condition, we will process your refund or exchange according to your preference.
Refunds
We offer refunds in the following circumstances:
- If the product is defective or damaged upon arrival, please contact us immediately to arrange for a replacement or refund.
- If you are unsatisfied with your purchase for any reason, you may return it within 14 days of receipt for a full refund, excluding shipping costs.
Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.
Exchanges
If you would like to exchange a product for a different size or design, please contact our Customer Support Team to arrange the exchange. You will be responsible for any price difference and shipping costs associated with the exchange.
Custom Orders
Please note that custom orders are non-refundable unless they are defective or damaged upon arrival. We encourage you to double-check all customization details before placing your order to ensure accuracy.
Canceling an Order
If you need to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled. However, you may still be able to return the item following our standard return procedure.
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact our Customer Support Team at sales@printedbackdrop.com. We are here to assist you and ensure your shopping experience with Printedbackdrop is exceptional.